Returns & exchanges

You have 7 days from the day your parcel is delivered to tell us you want to return or exchange something. Contact us inside that window on WhatsApp and we will confirm the next step before you send anything back. This does not take away any rights you have under the Consumer Protection Act.

• Unopened items still sealed in their original packaging, with the labels intact.
• Damaged parcels — a leaking bottle, broken seal or crushed tin. Please send us a photo with your message.
• The wrong item or size — if we packed something other than what you ordered, we swap it and carry the courier cost.

These are consumable wellness products, so for everyone's safety we cannot take back an item once it has been opened or used, unless it reached you damaged or faulty. We also cannot accept a return after the 7-day window, or a product bought from another seller.

A product not working the way you hoped is not a fault. Herbs take time and the right dose — message Daleen or Lee before giving up and they will help you adjust, free of charge.

The quickest fix is usually an exchange. Tell us what you would rather have and we will swap it for another product of the same value, or hold the value as credit against your next order. If the new item costs more, you settle the difference; if it costs less, we refund the difference.

Once we receive the returned item and check it, we refund to the same account or method you paid with, normally within 7 working days. Courier costs are refunded when the fault was ours (damaged, faulty or incorrectly packed); for a change of mind, the return shipping is yours.

1. Message Daleen or Lee on WhatsApp within 7 days of delivery.
2. Tell us your name, the order date, the product and what went wrong. Add a photo if it arrived damaged.
3. We confirm whether to return, exchange or replace it, and give you the return address.
4. Pack the item safely in its original packaging and send it with a tracked service.
5. We check it on arrival and complete your exchange, credit or refund.

These terms sit alongside our terms of service.